Privacy Policy
Privacy Policy (GDPR-Compliant)
Effective Date: [01 May 2026]
At Luvia Herbal, we are committed to protecting your personal data and respecting your privacy in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website.
1. Data Controller
The entity responsible for your personal data is:
Luvia Herbal
📍 LDA Avenue Phase 1, J-Block Building #839, Lahore, Pakistan
📧 help@luviaherbal.store
📞 +92 307-8964914 / +92 307-8964919
2. Personal Data We Collect
We may collect and process the following categories of personal data:
a) Identity & Contact Data
- Full name
- Phone number
- Email address
- Billing and shipping address
b) Transaction Data
- Order details
- Payment information (processed securely via third-party providers)
c) Technical Data
- IP address
- Browser type and version
- Time zone setting and location
- Device information
d) Usage Data
- Pages visited
- Time spent on the website
- Interaction patterns
e) Marketing & Communication Data
- Preferences in receiving marketing communications
3. Legal Basis for Processing (GDPR Article 6)
We process your personal data under the following lawful bases:
- Contractual Necessity: To process and deliver your orders
- Legal Obligation: To comply with applicable laws and regulations
- Legitimate Interests: To improve our services and prevent fraud
- Consent: For sending promotional emails or marketing communications
4. How We Use Your Data
Your data is used for:
- Processing transactions and delivering orders
- Providing customer support
- Managing returns and refunds
- Improving website functionality and user experience
- Sending promotional offers (with your consent)
- Detecting and preventing fraud or misuse
5. Data Sharing & Disclosure
We do not sell your personal data. However, we may share it with:
- Logistics & Delivery Partners for order fulfillment
- Payment Gateways for secure transaction processing
- IT & Hosting Providers for website operations
- Legal Authorities when required by law
All third parties are contractually obligated to protect your data.
6. International Data Transfers
As we operate in Pakistan, your data may be processed outside the European Economic Area (EEA). When this occurs, we ensure appropriate safeguards such as:
- Standard Contractual Clauses (SCCs)
- Secure data processing agreements
7. Data Retention
We retain your personal data only as long as necessary:
- For order and legal purposes (e.g., tax records)
- For resolving disputes
- For improving services
After this period, your data will be securely deleted or anonymized.
8. Your GDPR Rights
Under GDPR, you have the following rights:
- Right to Access – Request copies of your personal data
- Right to Rectification – Correct inaccurate data
- Right to Erasure ("Right to be Forgotten")
- Right to Restrict Processing
- Right to Data Portability
- Right to Object to processing
- Right to Withdraw Consent at any time
To exercise these rights, contact us at help@luviaherbal.store.
9. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Enhance user experience
- Analyze traffic and performance
- Store preferences
You can manage or disable cookies via your browser settings.
10. Data Security
We implement appropriate technical and organizational measures, including:
- SSL encryption
- Secure servers
- Restricted access controls
However, no system is 100% secure, and we encourage users to take precautions.
11. Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy policies or content.
12. Children’s Privacy
Our services are not intended for individuals under the age of 13, and we do not knowingly collect personal data from children.
13. Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.
14. Contact Us
If you have any questions about this Privacy Policy or your data rights, please contact us:
📧 Email: help@luviaherbal.store
📞 Phone: +92 307-8964914 / +92 307-8964919
📍 Address: LDA Avenue Phase 1, J-Block Building #839, Lahore, Pakistan