Refund & Return Policy
At Luvia Herbal, your satisfaction is our top priority. We stand behind the quality of our products and offer a risk-free shopping experience so you can order with complete confidence.
✅ Our Promise to You
We believe in our products—and that’s why we offer a hassle-free return policy.
👉 If you don’t receive what you ordered or you’re not satisfied, we’ve got you covered.
🔄 Easy Returns
You may request a return if:
- You received the wrong product
- The product is damaged or defective
- The item is not as described
📅 Return Window: You must request a return within 7 days of delivery
💯 100% Satisfaction Guarantee
We aim to give you the best experience possible:
- If there’s an issue from our side → Full Refund or Replacement
- No complicated procedures → Simple & quick process
- Your trust matters → We handle every case with care
📦 Return Conditions
To be eligible for a return:
- Product must be in original packaging
- Product should be unused or minimally used
- Proof of purchase (order number) is required
💸 Refund Process
Once your return is approved:
- Refunds are processed within 3–7 working days
- Refund will be issued via bank transfer or original payment method
- In case of Cash on Delivery (COD) → refund via bank account
🚚 Return Shipping
- If the issue is our mistake → we cover the return cost
- If the return is for any other reason → customer may bear shipping charges
❌ Non-Returnable Situations
We may not accept returns if:
- The product has been fully used
- The return request is made after 7 days
- The item is damaged due to customer misuse
⚡ Quick Support, Always
Need help? Our support team is always ready to assist you.
📞 Helpline: +92 307-8964914 / +92 307-8964919
📧 Email: help@luviaherbal.store
❤️ Shop With Confidence
At Luvia Herbal, we don’t just sell products—we build trust.
👉 Order today with peace of mind. If anything goes wrong, we’ll make it right.