Terms & Conditions

Terms & Conditions

Effective Date: [Insert Date]

Welcome to Luvia Herbal. These Terms & Conditions govern your use of our website and services. By accessing or purchasing from our store, you agree to be bound by these terms.

If you do not agree with any part of these Terms, please do not use our website.

1. General Information

This website is operated by Luvia Herbal. Throughout the site, the terms “we,” “us,” and “our” refer to Luvia Herbal. We reserve the right to update, change, or replace any part of these Terms at any time.

2. Eligibility

By using this site, you confirm that:

  • You are at least 18 years old or using the site under parental supervision
  • You are legally capable of entering into binding contracts
  • The information you provide is accurate and complete

3. Products & Services

  • All products are subject to availability
  • We reserve the right to limit quantities or discontinue products at any time
  • Product descriptions and images are for illustrative purposes; slight variations may occur

4. Pricing & Payments

  • All prices are listed in PKR (₨) unless otherwise stated
  • We reserve the right to change prices without prior notice
  • Payments must be made through approved payment methods available on our store
  • In case of pricing errors, we reserve the right to cancel or refuse any order

5. Orders & Acceptance

  • Once you place an order, you will receive a confirmation
  • We reserve the right to accept or reject any order at our discretion
  • Orders may be canceled due to stock issues, payment problems, or suspected fraud

6. Shipping & Delivery

  • Delivery timelines are estimates and may vary due to external factors
  • We are not responsible for delays caused by courier services or unforeseen circumstances
  • Customers must provide accurate shipping information

7. Returns & Refunds

We offer a customer-friendly return policy:

  • If the product delivered is incorrect or defective, you may request a return
  • Return requests must be made within the specified return period
  • Refunds will be processed after product inspection
  • Shipping charges may be non-refundable unless the error is on our side

(You can link this section to your detailed Return Policy page for better clarity.)

8. Intellectual Property

All content on this website, including:

  • Text, graphics, logos, images, and design
  • Product descriptions and branding

is the property of Luvia Herbal and is protected by applicable copyright and trademark laws.

Unauthorized use, reproduction, or distribution is strictly prohibited.

9. User Conduct

You agree not to:

  • Use the website for unlawful purposes
  • Attempt to hack, disrupt, or damage the website
  • Provide false or misleading information
  • Violate any applicable laws or regulations

10. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for any indirect, incidental, or consequential damages
  • We do not guarantee uninterrupted or error-free service
  • Product use is at your own risk

11. Indemnification

You agree to indemnify and hold harmless Luvia Herbal, its employees, and affiliates from any claims, damages, or expenses arising from your use of the website or violation of these Terms.

12. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect and use your data.

13. Third-Party Services

We may use third-party services (e.g., payment gateways, analytics tools). We are not responsible for their policies or practices.

14. Termination

We reserve the right to terminate or suspend your access to our website at any time without prior notice if you violate these Terms.

15. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of Pakistan. Any disputes shall be subject to the exclusive jurisdiction of the courts in Lahore.

16. Changes to Terms

We may update these Terms at any time. Continued use of the website after changes means you accept the updated Terms.

17. Contact Information

If you have any questions about these Terms & Conditions, please contact us:

📧 Email: help@luviaherbal.store
📞 Phone: +92 307-8964914 / +92 307-8964919
📍 Address: LDA Avenue Phase 1, J-Block Building #839, Lahore, Pakistan